Customer Reviews & Stories

After I moved to Fitchburg a few years ago I struggled to find a trustworthy mechanic. Tom's garage genuinely cares about their customers, and they don't try to up-sell useless work.

— Google Review

They are great get the job done when they say with no surprises

— Google Review

I needed new tires for my car. Tom's found and replaced the tires for me. They are always professional and nice in how they treat me. And the prices are fair too.

— Google Review

Tom, Patrick and crew do great work! They are professional and timely. I have been taking my car here for a few years and I am always pleased with their service!

— Google Review

I have been bringing my vehicle in for service for a few years now. The guys there do great work and they stand behind their work. They only do work that is necessary and won't take advantage of anyone. Alongside that they have a great customer rewards program. I can't think of taking my car anywhere else.

— Google Review

After four or five autos, years of trust with. my autos, I would say Toms is the Best in the state!

— Zachary W

Went in about 4 months ago for a tire repair. They were great, very reasonably priced. They did not try to upsell me. I was very happy with Tom's. I'm  going back today to get a new tire which they went the extra mile to get me an out of stock tire in today because I had a blowout. I have recommended Tom's to friends and family.

— Yelp Review

At 7 am this morning I went to start my car and discovered the battery light was on. At 7:30 I was at Tom's to get it looked at. A short while later he told me it was indeed the alternator. By 8am they had the part and by 8:45 I was on the road, my car completely fixed. They really bailed me out today and earned my loyalty. Prompt service at a reasonable price, who could ask for more?

— Yelp Review

Found Tom's in the yellow pages and did a little research online. I thought I'd take a chance with him and i was not disappointed. I went to him with a exhaust system problem. Bottom line, he gave me 3 options. 1. the cheap fix, 2 the complete fix from one end to the other, and 3. the "effective" much less expensive fix. Most places will only give you the first two choices and shame you into the second. I felt he was up front, he took it that day and i had it back later that afternoon. I'd recommend him on this experience with no hesitation. I'm a pastor so I don't say this lightly.

— Anonymous

I've been going to Tom's for my car/truck work for over 10 years now. I really have no complaints at all!

— Aaron S

I take my van to them for everything. They always fix it quickly and correctly for a fair price. Would definitely recommend them to anyone.

— Zachary W

I switched to Tom's many years ago after receiving an unacceptable appraisal of repairs needed to my Toyota from one of their dealerships. A friend referred me to Tom's and their team was able to assess that I did not need all those added repairs the dealership stated and the one that was needed came in hundreds of dollars below the dealerships rate. My family has since brought all of our vehicles to Tom's and we couldn't be more pleased. The staff is friendly and knowledgeable. They have always given us a list of suggested repairs verses important repairs. Tom's gets us in quickly and at the right price. I wouldn't go anywhere else!

— Susan C

We have entrusted our vehicles to Tom's for the last 15 years or more ...and are always pleased at the care and dedication to our cars. Fair, thorough, detailed, dependable...and able to help us when we have a car emergency. I'd recommend (and do!) Tom's to anyone who needs a good local mechanic.

— Kristin J