Customer Reviews & Stories

After I moved to Fitchburg a few years ago I struggled to find a trustworthy mechanic. Tom's garage genuinely cares about their customers, and they don't try to up-sell useless work.

— Google Review

They are great get the job done when they say with no surprises

— Google Review

I needed new tires for my car. Tom's found and replaced the tires for me. They are always professional and nice in how they treat me. And the prices are fair too.

— Google Review

Tom, Patrick and crew do great work! They are professional and timely. I have been taking my car here for a few years and I am always pleased with their service!

— Google Review

I have been bringing my vehicle in for service for a few years now. The guys there do great work and they stand behind their work. They only do work that is necessary and won't take advantage of anyone. Alongside that they have a great customer rewards program. I can't think of taking my car anywhere else.

— Google Review

After four or five autos, years of trust with. my autos, I would say Toms is the Best in the state!

— Zachary W

Went in about 4 months ago for a tire repair. They were great, very reasonably priced. They did not try to upsell me. I was very happy with Tom's. I'm  going back today to get a new tire which they went the extra mile to get me an out of stock tire in today because I had a blowout. I have recommended Tom's to friends and family.

— Yelp Review

At 7 am this morning I went to start my car and discovered the battery light was on. At 7:30 I was at Tom's to get it looked at. A short while later he told me it was indeed the alternator. By 8am they had the part and by 8:45 I was on the road, my car completely fixed. They really bailed me out today and earned my loyalty. Prompt service at a reasonable price, who could ask for more?

— Yelp Review

Found Tom's in the yellow pages and did a little research online. I thought I'd take a chance with him and i was not disappointed. I went to him with a exhaust system problem. Bottom line, he gave me 3 options. 1. the cheap fix, 2 the complete fix from one end to the other, and 3. the "effective" much less expensive fix. Most places will only give you the first two choices and shame you into the second. I felt he was up front, he took it that day and i had it back later that afternoon. I'd recommend him on this experience with no hesitation. I'm a pastor so I don't say this lightly.

— Anonymous

I've been going to Tom's for my car/truck work for over 10 years now. I really have no complaints at all!

— Aaron S

I take my van to them for everything. They always fix it quickly and correctly for a fair price. Would definitely recommend them to anyone.

— Zachary W

I switched to Tom's many years ago after receiving an unacceptable appraisal of repairs needed to my Toyota from one of their dealerships. A friend referred me to Tom's and their team was able to assess that I did not need all those added repairs the dealership stated and the one that was needed came in hundreds of dollars below the dealerships rate. My family has since brought all of our vehicles to Tom's and we couldn't be more pleased. The staff is friendly and knowledgeable. They have always given us a list of suggested repairs verses important repairs. Tom's gets us in quickly and at the right price. I wouldn't go anywhere else!

— Susan C

We have entrusted our vehicles to Tom's for the last 15 years or more ...and are always pleased at the care and dedication to our cars. Fair, thorough, detailed, dependable...and able to help us when we have a car emergency. I'd recommend (and do!) Tom's to anyone who needs a good local mechanic.

— Kristin J

Amazing work and low prices, what else could you want in a mechanic.

— Google Review

Very good and great work will be going back for other things

— Google Review

Great and honest mechanic crew who does the job thoroughly. When my Gf and I moved to area we hoped to find a great mechanic shop like this. Thanks!!

— Google Review

They were great. No nonsense, fast, reasonably priced. Not super upbeat but they have a hard job. I will use them again if I need it.

— Google User Review

A++ Highly Recommend.

— Google User Review

My son goes to college at Fitchburg State. His brake line was leaking so I called Tom's Auto. Patrick was great. Would recommend using Tom's Auto.

— Google User Review

The best & most honest auto repair shop. I’ve used their services a few times over the last few years & I have always received quality work & service. Tom & Pat are great guy’s & totally professional. I highly recommend this shop to anyone seeking auto repairs or maintenance.

— Google User Review

I love that I can trust my vehicle in Tom’s Automotive Care knowing they are full of integrity for the best interests of their customers which isn’t always the case with repair shops. I love that they take the time to explain findings and always easy to schedule appointments with

— Google User Review

These guys at Tom's are great to deal with very friendly an honest.I recommend Tom's 100 %.

— Google User Review

very Friendly, Quality workmanship

— Google User Review

Tom's Automotive Repair is Fantastic!! My car overheated and could not be driven. I had my car towed to Tom's. That same day they evaluated my car and explained my options. All the work was completed that day. They answered all of my questions. Very professional! They do great work! I highly recommend Tom's Automotive!!!!

— Google User Review

Extremely fast service. They will call you with what is wrong and how much it will cost before any work is done. Friendly and knowledgeable staff.

— Google User Review

I returned to Tom's to resolve an O2 sensor issue that another local shop had not corrected after 5 visits, over the past month. Two visits were for other issues.

Tom's quickly determined that the previous O2 sensor installed was defective. They called, explained the diagnosis and repair cost, and had my van ready in less time than other shop. Mind you, i had to pay for the O2 sensor again, but I now know it has been repaired correctly without repeat visits.

Thanks again Tom's Automotive

— Google User Review

Everyone was kind and helpful. There was a level of honesty and professionalism that I really appreciated. Will be back soon! I’m

— Google User Review

Super fair and up front about everything. No BS, pleasure to do business with.

— Google User Review

Never disappointed with any work Tom's does!!

— Google User Review

They quickly diagnosed a problem with our vehicle, fixed it promptly, as well as checked & repaired hoses & belts that needed updating. Very efficient and professional. We feel very happy with them.

— Yelp User Review

I spilled a full cup of coffee on the dashboard of my Prius, 2 hours from home. Through AAA I got a tow and landed at Tom's Automotive.

The guys went above and beyond to get us back on the road-- just before closing time. They opened the dash, dried out the electrical system, and the car ran like new.

So grateful for this shop. Great skills, and great service. THANK YOU.

— Yelp User Review